Event Details

Date: Tuesday 22 September 2026

Time: 12:00 – 13:00 AEST

Venue: Online via Microsoft Teams

Cost: QACP Members Free | Non-Members $49

For more information, please contact [email protected].

Topic Summary
This lunch and learn will explore two core tools: rapport building and managing multiparties. It begins by examining rapport building as an influential tool, shaping trust, safety and engagement from the very first interaction. Participants will consider the psychology behind rapport, including threat reduction, emotional regulation and the balance of warmth with neutrality. The session then moves into practical techniques for establishing rapport early, such as attuned greetings, presence and curiosity, followed by the core communication skills that sustain rapport — reflective listening, neutral language and managing emotional energy.

This discussion also addresses how to recognise and repair rapport ruptures, and concludes the first topic by linking strong rapport to more flexible negotiation and problem-solving.The second half focuses on the complexity of working with multiparties, beginning with the unique challenges posed by alliances, power imbalances and information overload. Participants will learn how to prepare effectively through stakeholder mapping, clarifying authority and anticipating coalitions. The session then outlines how to design a structured process with clear agenda sequencing, turn-taking rules and purposeful use of private sessions. Ground rules are discussed as a foundation for fairness, equal airtime and transparency. The lunch and learn continues with strategies for facilitating focused dialogue, summarising themes and managing unproductive debate, while also monitoring group dynamics to prevent dominance and support quieter voices. It concludes with techniques for maintaining momentum, sequencing negotiations strategically and building sustainable agreements that acknowledge every party’s perspective.

Link to register: https://events.humanitix.com/qacp-lunch-and-learn-tuesday-22-september-2026